Central Security values all customers and wants to make sure all customers are satisfied with home security alarm monitoring service. Top rated home security alarm monitoring service Austin, Texas. Central Security is Austin’s only FULL SERVICE home security burglar alarm monitoring service provider.
Central Security home security alarm system client reviews
What Our Customers Say
Brandon was here on time, replaced our battery and was out in a jiff. I’m still very happy with their monitoring service, which calls EVERY TIME after an alarm goes off. When I was with Brinks, I paid out the nose for their system and they didn’t call half the time an alarm was accidentally tripped. I’m also happy not having to be locked into a 3-year contract! I just can’t say enough good about these people, very impressed as always, and very grateful to have an honest company for my security needs.
Brandon is top notch. He’s not super pushy like ADT was when we asked them to come give us an estimate. He only charged us for the price of the equipment, which was really nice and saved us a lot of money compared to the other quotes we got from other companies.
I’d definitely recommend getting these guys as your security system provider. ADT sucks.
Thanks to Yelp… I found Central Security!
If you are in the market for a security system – look no further. They have all 5-star reviews in Yelp – which proves a point – particularly knowing that most people generally blog in Yelp when they are unhappy about something.
– They are a local company – you get personal attention.
– Brandon who does the installation was quite knowledgable.
– Benee who generally answers the phone is patient and courteous
– Their monitoring fee is very reasonable – 20 bucks a month. (compare to ~30 – 35 bucks)
– No long term contracts — just 3 months advance cancellation notice(compare that to 2-3 years by other companies)
– If there is some issue with your system – they’ll come to check it out for free
– None so far (believe me, I’ll post them if I find any :))
I strongly recommend Central Security.
Brandon was very professional. Never once tried to up-sale us on anything. He explained all of our options and let the final decision be ours. Within an hour and half the system was installed, he explained how it worked and explained all the cost associated with installing and monitoring. Excellent customer service!
By far, the best customer service, monitoring, and rates available. Team and dispatch immediately answer our calls and visit for service requests – one time, Jay, our rep, waited over an hour before we returned to our property. Poor Jay even had to deal with our neighbor calling the cops on him – but hey, we really got our value because we had our alarm system and a live person to watch our property! Can’t beat the prices – I’ve used ADT before and for the same rate, we were offered way more and definitely feel safe in our home.
So, this all started with a call to ADT. Yes, yes, I know they suck, but I wanted to get a baseline price from them before I started out on my own. I dont have a home phone, so I knew it would need to include the wireless portion. ADT sales people are high pressure and annoying. Besides the fact they dont know a thing about security systems. They only know sales. Next, I hit yelp and start asking around to friends. No friends had a security system installed but one and he is a DYI guy. So then I searched Yelp I found Central Security sitting quietly in the top 5 hits and figured I would give him a call.
Brandon answered the phone. Nice guy. Laid back. And his website seemed to really convey his knowledge of security systems. He showed up the next day and got to work. My system was new, but the board wasn’t compatible. No problem. He installed a new board for the system and updated the codes. Rerouted the system to call the monitoring company and I was done!
I have to thank all the Yelpers before me for the helpful reviews on Central Security. I didn’t take the process of getting a home security system lightly. Boy…am I happy I went with Central Security right off the bat. There is a reason every review I saw is 5 STARS! I wish more companies would take note of the wonderful customer service AND affordable prices. Brandon, the owner, who installed the system is a great guy to know. He is super smart and really easy to talk to. Plus, the system itself is awesome! You can use a really simple phone app to control the system. I couldn’t be a happier customer!
Some of the other reviews are more detailed than what I am writing, but I just wanted to let people know that there are alternatives to the “Big” home security system companies.
My experience is similar to the other reviewers, it was very positive and I give the company and more specifically “Brandon” high mark.
Brandon, was honest, professional, and upfront with technical and financial information. My system was outdated so he performed all the necessary updates at a very reasonable $ amount. He walked me through the process and offered additional visit(s) if needed.
I highly recommend giving a local company a try, you wont regret it.
First class folks with great customer service.
I highly recommend this company if you are looking for home monitoring.
Had a nightmare dealing with ADT. Absolutely the worst here in Austin. So looked for alternatives. Found Central Security. Called them and Brandon showed up for the appointment on time. Got the whole system working and switched over.
All of this was done after months of ADT blowing it – in just a couple of hours. System now monitored, half the cost and got some problem door/windows repaired.
Support a local business and avoid dealing with the rip-off alarm companies by doing business with these guys if you’re looking for a reliable alarm company that is honest in Austin.
So far I have nothing but good things to say regarding this company. I asked way too many questions and every time Jay was nothing but helpful and thorough. They showed up on time for the installation and did and nice job while providing a quality system. They have competitor rates to the other companies but far exceed them in quality and customer service. I would recommend them to anyone looking to secure their home or business
I contacted Central Security Tuesday afternoon, looking for someone to do an estimate on Wednesday morning. I spoke with Brandon Adams who said he’d try to get someone there as early as I was hoping.
I received a call to let me know the tech was on his way. He seemed very knowledgeable, was professional, and helpful. I received the estimate and will post additional information after I secure a couple more estimates and make my decision.
The rates for service and support seem much better than most other service providers.
Another satisfied customer….I didn’t even bother with other estimates and dealing with ADT sales. I knew right away that Central Security would be right for me.
Dealing with Brandon was a breeze, he scheduled an initial visit, met with my husband and gave him all the information we required to set up security in our house. It didn’t take long for us to decide – the prices are incredibly affordable. Plus we had no desire to set up a land-line with Time Warner (like I need another reason to give that horrible company my money.) We were able to opt for the wireless option, which lets you receive calls to your cell phones – excellent!
After set-up and a false alarm late one night, Brandon came by and checked out the house to discover a sensor had fallen off. He fixed it and sweetly conversed with my in-laws about the ins and outs of the security system. He was very patient and informative.
Overall, I’d give Central System a hundred stars….and it doesn’t hurt that Brandon is very easy on the eyes ladies 🙂
This is a great security company. They are locally owned by a very nice young couple. This is our third home with a security system in different cities and by far the best. In the past, if there was a problem, someone came out and we paid for the service call and the needed work. Central Security warrants their work, comes promptly, does whatever is needed and there is no charge. If you are installing a security system, this is the company to use!!
Brandon came out to my house and replaced the board and 2 keypads on my old DSC 632 security system. He took his time and explained everything to me. He set up all the codes, fully tested the system and the sensors and did an amazing job. I highly recommend Central Security, they are amazing!
I called Central Security and Brandon showed up on time. He hooked up my existing system and added the wireless option. He worked fast, was very knowledgable, and explained everything perfectly. The old company I was with was a total ripoff and continually raised their rates. Its so nice to be able to support local companies. You will not be disappointed by going with Central Security for your alarm monitoring.
I contacted Central based on the strong Yelp ratings. My goals were to find a service not requiring multi year and find a company local. Russell came out on time and explained what equipment was already in the house and what was needed for the type of monitoring we wanted. He had to schedule a second trip due to additional equipment but was able to get everything taken care for us in a pretty short period of time around our schedules.
The 5 stars are for the quality of service on the sales call and implementation, the cost of service, the features with the service like remote monitoring, and meeting my two initial goals for the contract and local business support.
Great company! I called two of the big companies and they were rude and expensive. Brandon was very nice and professional. I have been very pleased with the service. The are also easy to reach if you have quesitons or concerns. I can not say enough nice things about them.
Had my system about a month now. I like it. Brandon was very professional and took out the time to explain every point. I ordered some extra equipment however he was not able to get me the “updated” equipment I had inquired about. Also come to find out the most up to date keypads (LCD) was not even offered to me. I was thinking I was getting the latest and the greatest with a new system. Don’t get me wrong the system suits my needs however I am a bit of a techy and don’t mind paying the extra cost for having the latest technology. I think what really attracted to me was the no contract monitoring fee but it seems I paid upfront on equipment which most other companies seem to waive or have lower prices. My advice to anyone that would like to order a new system have them bring the system before they install it that way you know exactly what you are getting in regards to keypad, wireless motion etc. I can say Brandon took care of us and we have no complaints thus far.
Seriously, call ADT, Brinks or any of the other big alarm companies . . . and then call Central Security. Instead of being pushed into a 3-yr contact, upsells on equipment and general scare tactics, you’ll experience the exact opposite with Central.
Called, made an appointment for the following day and Brandon showed up exactly on time. My system was acting up and Brandon straightened everything out – no charge. And I signed up for their no-contract (just month to month) monitoring service Everything was so easy.
I was also interested in camera security and Brandon patiently explained my options. I decided to wait for some new technology on its way and that was totally cool with Brandon. No pressure, no worries.
If you need an alarm, repairs or monitoring, do yourself a favor and call Central Security.