Security Burglar Alarm Monitoring Service Monitoring Center
Central Station Monitoring Provided by:United Central Control
8415 Datapoint Drive, Suite 500
San Antonio, TX 78229
TX License #B-06490
“Five Diamond Central Station Certification”
The Central Station Alarm Association (CSAA) is pleased to announce that United Central Control- San Antonio, TX. Has renewed the prestigious CSAA “Five Diamond Certification.”
This Certification testifies that 100% of UCC’s central station operators have achieved proficiency and certification by passing the CSAA Central Station On-Line Operator Training Course. These courses cover virtually all phases of central monitoring station communications with customers, law enforcement, fire and emergency services communications centers. This critical area of communications is the life-saving link between the residential or business properties and the law enforcement, fire and emergency services in local areas.
There are approximately 2,700 central stations in the United States, which communicate and interact with the law enforcement, fire, and emergency services agencies. Of this group, fewer than one hundred central monitoring stations have achieved the “Five Diamond Certified” status.
The Central Station Alarm Association (CSAA) is a 57-year-old non-profit trade association that represents the major burglar and fire alarm central monitoring stations. CSAA is located in Vienna, Virginia, outside of Washington, D.C.Five Diamond Committee
Central Station Alarm Association
8150 Leesburg Pike, Suite 700
Vienna, VA 22182
Mission Statement UCC to Central Security Austin
We stand behind our commitment to you!
- UCC’s number one goal is our burglar alarm monitoring customer’s complete satisfaction. We are totally committed to providing the highest level of service to all Burglar Alarm System Customers and Dealers, regardless of size.
- UCC will conduct business according to the highest ethical standards. We will always conduct ourselves professionally and honestly.
- UCC will use quality as the benchmark for all of our products and services.
The UCC Difference
At UCC we understand that customer satisfaction is #1!
UCC has been in the wholesale alarm monitoring business for over 26 years. UCC has the best combination of longevity, technology, redundancy, and customer care in the industry. Here are a few key reasons why you should consider UCC as your wholesale central station:
- Over 26 years in burglar alarm system and monitoring business
- UL Listed with a backup central station
- Best customer care in the industry – every UCC dealer has their own personal “Dealer Representative”
- Integrity and competence in Management – The best Management TEAM in the industry
- Well trained, professional operators who provide excellent service to your customers
- Our staff is friendly, caring, and eager to assist you
- You will never hear a UCC employee say “it’s not my job”
- Technology that is second to none
General program overview:
Q.) What is the CSAA Five Diamond Alarm System Certificate program?
A.) A CSAA Five Diamond Central Alarm System Certificate is issued at the request of the authorized monitoring/ service provider, signifying compliance and assurance that a burglar alarm system has followed guidelines established by best-industry practice. The certificate recognizes best practices utilizing existing standards. The CSAA Five Diamond Alarm System Certificate Program recognizes quality service and provides a medium for CSAA member companies to market services of a system that fully comply with the program to the general public, AHJ(Authorities Having Jurisdictions), and insurance providers.
Q.) What is the objective of the CSAA Five Diamond Alarm System Certificate?
A.) To offer to the general public and consumers, AHJs- such as police, fire, 911 centers, sheriffs- and insurance carriers an assurance of good practice and efficacy in alarm systems. With good practice and adherence by issuing companies, the CSAA Five Diamond Alarm System Certificate program will be synonymous with quality service, operation, and equipment.
Q.) What is the difference between the CSAA Five Diamond Central Station and the CSAA Five Diamond Alarm Certificate program?
A.) The CSAA Five Diamond Central Station Certification has been the gold standard for monitoring centers assuring a high level of training and monitoring personnel WITHIN THE MONITORING CENTER. The CSAA Five Diamond Alarm System Certificate requires monitoring be done by a CSAA Five Diamond Central Station, AS WELL AS following best practices within the alarm system to ensure false alarm immunity, operational capability, and user ergonomics.
Q.) What are some of the elements of the CSAA Five Diamond Alarm System Certificate?
A.) The CSAA Five Diamond Central Station Certification requirements include a commitment to mandatory random inspections of the monitoring facilities, ongoing dispatch operator training, and false alarm reduction practices, as well as several other elements. Additional elements include acknowledgment of test signals of the communications reporting system at least monthly, adherence to an ANSI (American National Standards Institute) or CSAA Five Diamond-recognized installation standard, such as the IQ Program standard, utilizing equipment in the premises alarm system which is listed or approved for the intended purpose by a nationally recognized and CSAA Five Diamond Committee-approved testing laboratory, such as Underwriters Laboratories, Inc. (UL) and/or FM Global (FM).
Q.) What is the IQ Program and what are the advantages of being IQ Certified to earn Five Diamond Installation Certification?
A.) The Central Station Alarm Association (CSAA) in their CSAA Five Diamond Alarm System Certificate Program has chosen acceptance into the Installation Quality (IQ) Program as one of the conditions for issuing certificates.
Q.) Why IQ?
A.) IQ has become the gold standard in alarm system commissioning and installation by using best practice and de facto consensus standards that promote professionalism in the industry. The IQ program also offers consumers a way to measure and identify premiere alarm companies that are committed to providing high-quality security and life safety systems.
Q.) There are already alarm standards, what is the need for a CSAA Five Diamond System Certificate?
A.) There are currently some standards covering limited elements of pieces of an alarm system. The CSAA Five Diamond System Certificate program uses many of the applicably-related ANSI standards (American National Standards Institute), as well as industry best practices providing a seamless umbrella that all related users, responders, and insurers will recognize.
Q.) What are some of the criteria of the CSAA Five Diamond System Certificate program cover?
A.) User operations and instructions, false alarm abatement methodology, communications monitoring channel testing, routine inspections, and system commissioning.
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